IV Therapy Academy Australia Privacy Policy

Privacy Policy

Effective Date: 08/01/2026

Introduction

Welcome to IV Therapy Academy Australia.  Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ivtherapyacademyaustralia.com 

1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

• Personal Information: Name, email address, phone number, mailing address, date of birth, and any other details you provide when booking an appointment or filling out a form.
• Health Information: Medical history, allergies, and other health-related information required for IV therapy services.
• Payment Information: Billing details, credit/debit card information, or insurance details when making a purchase.
• Technical Data: IP address, browser type, device information, and website usage details collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To schedule and manage appointments.
• To provide IV therapy services tailored to your needs.
• To process transactions and payments securely.
• To improve our Website, services, and customer experience.
• To send you updates, promotions, and important service notifications.
• To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Service Providers: Third-party vendors assisting with payment processing, scheduling, and website analytics.
• Legal Authorities: When required by law or to protect our rights, safety, or property.
• Business Transfers: In case of a merger, acquisition, or business sale, your information may be transferred to the new entity.

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, disclosure, or alteration. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, update, or delete your personal data.
• The right to opt-out of marketing communications.
• The right to restrict or object to data processing.
• The right to request data portability.

To exercise your rights, please contact us at [Insert Contact Email].

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to manage or disable cookies at any time.

7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

clinicalgovernance@ivtherapyacademyaustralia.com

By using our Website, you consent to this Privacy Policy and the collection and use of your information as described above.

Administration Fee, Deposits and Cancellations

 Upon payment of a deposit, a non-refundable administration fee of $99 is charged. This fee reflects the immediate administrative and system-based work undertaken upon enrolment, including (but not limited to) the creation of a secure clinician account within our platform (separate from a standard member account), the allocation of internal resources, and the establishment of relevant pharmacy and supplier access where applicable. These services commence immediately upon receipt of payment and incur non-recoverable costs.

Where a participant elects to pay in full and subsequently withdraws or cancels, a cooling-off period of seven (7) days applies. Cancellations made after this period will result in the forfeiture of the $1,000 deposit, as onboarding, administrative processing, mobile suitcase set up, and system provisioning will have already occurred. No refunds will be provided for services rendered or costs incurred beyond this period, except where required by Australian Consumer Law.

Force Majeure and Exceptional Circumstances

The Company will not be liable for any delay, suspension, or inability to perform its obligations where such delay or failure arises from events beyond its reasonable control (Force Majeure Events). These include, but are not limited to: acts of God, natural disasters, pandemics or public health emergencies, government directives or regulatory changes, supply chain disruptions, system outages, industrial action, or circumstances affecting third-party providers such as pharmacies or technology platforms.

In the event of a Force Majeure Event, the Company reserves the right to suspend, reschedule, or modify services as reasonably required. Fees already paid, including the $99 administration fee and any deposit, will not be refundable where costs have been incurred or services commenced, except where a refund is required by Australian Consumer Law.

By paying a deposit or fee, you acknowledge and agree that:

• a non-refundable $99 administration fee applies once onboarding and account setup commences;
   
• clinician, system, and pharmacy account provisioning begins immediately upon payment;
   
• if payment is made in full and you cancel after 7 days, the $1,000 deposit is forfeited; and
   
• refunds are only available where required by Australian Consumer Law.

Exceptional Circumstances (Discretionary Consideration) 

The Company may, at its sole discretion, consider requests for a refund, credit, or deferral in circumstances deemed to be exceptional. Exceptional circumstances may include, but are not limited to, serious illness or medical incapacity, bereavement of an immediate family member, or other significant unforeseen events that materially prevent participation.

Any consideration under this clause is not automatic, does not create an entitlement to a refund, and will be assessed on a case-by-case basis. Supporting documentation may be requested. Where onboarding, administrative work, account setup, or third-party arrangements have already commenced, the $99 administration fee and any incurred costs remain non-refundable, unless otherwise required by Australian Consumer Law.